In the Manage Bounced Check window, enter the following information, then select Next.Note: The check must not be waiting to be cleared in the Undeposited Funds account, as it would have to have cleared the bank in order to bounce. On the receive payments window, select the Record Bounced Check icon on the Main ribbon tab.Double-click the payment you want to record as NSF.Select Transactions tab, then choose Received Payments.Go to Customers, then select Customer Center.Option 1: Use the Record Bounced Check feature If the payment method is grayed out or you’re unable to follow the steps proceed to Option 2. If you have a returned ACH item, switch the payment type to Check before proceeding with the steps. Important: Record Bounced Check feature can only be used in single-user mode and only applies to check payments done through the Customer Payment window. QuickBooks ensures that all related details on bounced check transactions are addressed to keep your account balanced and well-documented.
You can record NSF or bounced checks from customers with the Record Bounced Check feature, or by manual process.
On the plus side, there’s no contractual lock-in so you’re never stuck with QuickBooks GoPayment.Learn how to record bounced or NSF checks from customers in QuickBooks Desktop for Windows and Mac. You also cannot avoid some kind of monthly cost, since a monthly PCI service charge is required when not on a monthly QuickBooks Desktop plan. Just beware that more complex point-of-sale features are not possible with GoPayment, so it is best used for simple transactions.Īnother benefit is the dedicated merchant account and business bank account at no monthly cost, offering faster payouts, greater payment stability and clear card processing limitsįees that QuickBooks doesn’t advertise clearly are a downside, such as authorization charges and cross-border fees that get added to some transactions. If you’re using QuickBooks already, GoPayment offers the smoothest integration with in-person payments. Moreover, having to opt for a QuickBooks Online or Desktop package means it is only intended for merchants using QuickBooks for bookkeeping. The limited app features and lack of options to integrate with a receipt printer could be deal-breakers for some merchants. QuickBooks GoPayment appears to offer a competitive solution in the mobile card reader market, but there are limitations. Not everyone gets accepted as a merchant. Some users get rejected after signing up, which is because of the stricter sign-up protocols required for a traditional merchant account. We see the app is regularly updated, though, so QuickBooks is keen to fix bugs.
bugs where the app does not update after changing some details in the web dashboard. Issues with the app are more frequent, e.g. When it comes to payment issues, there are few complaints apart from occasional slow payouts. Many QuickBooks reviews express that the support feels non-existent, with long holds on the helpline. Though you do get better account stability with GoPayment because of the dedicated merchant account, when there’s an issue with the app or anything else, you may not get good support from the customer service team. There is also an online resource section, community forum for discussions with other QuickBooks users, website chat and Facebook messaging.
The support team for QuickBooks Payments is available free by phone on business days between 6am and 6pm.